Talk to a real Hatch Valley family.
Our team is small, and the folks here have farmed chile in this valley for five generations. Big Jim, our support assistant, can help you right now, and a real person is always a message away.
Chat with Big Jim
Our support assistant can pull up your order, track your shipment, change an address before it ships, or start a claim, right here in a chat window. He brings in the family whenever you want a human.
- Order status and live shipping updates
- Address changes before your label prints
- Claims for a damaged or delayed order
- Chile Points balance, order confirmations, and more
Prefer not to chat? Email support@hatch-green-chile.com or call (575) 267-2067.
Common questions
When will my fresh chile ship?
Fresh Hatch chile ships Wednesdays in season (July through October). You'll get a tracking email the day it leaves the farm.
What if my shipment is damaged?
Take photos and start a chat or call us, within 4 hours of delivery for perishables (fresh or frozen), or 24 hours for non-perishables. We refund or reship, your choice. See our satisfaction guarantee for full details.
Do you ship outside the U.S.?
Perishables (fresh and frozen chile) ship to the lower 48, plus Alaska & Hawaii with Overnight service. Dry goods can ship to Puerto Rico via USPS, and internationally by phone order. Contact us for a quote.
Can I change my shipping address after ordering?
Only before the shipping label has been printed. Start a chat or call us as soon as possible. Once a label is printed for a perishable order, we cannot change it.