Talk to a real Hatch Valley family.
Our team is small, and the folks here have farmed chile in this valley for five generations. Big Jim, our support assistant, can help you right now, and a real person is always a message away.
Chat with Big Jim
Our support assistant can pull up your order, track your shipment, change an address before it ships, or start a claim, right here in a chat window. He brings in the family whenever you want a human.
- Order status and live shipping updates
- Address changes before your label prints
- Claims for a damaged or delayed order
- Chile Points balance, order confirmations, and more
Prefer not to chat? Email support@hatch-green-chile.com or call (575) 267-2067.
Common questions
When will my fresh chile ship?
Fresh Hatch chile ships Wednesdays in season, typically late July into October. Check the fresh product page for current availability and shipping status. You'll get a tracking email the day it leaves the farm.
What if my shipment is damaged?
Take photos and start a chat or call us within 4 hours of delivery for fresh or frozen items, or 24 hours for everything else. We refund or reship, your choice. If the order arrived fine but the quality or flavor isn't right, you have 7 days for fresh chile and 30 days for everything else. See our satisfaction guarantee for full details.
Do you ship outside the U.S.?
We ship within the 50 U.S. states only; we do not ship to Puerto Rico or internationally. Frozen chile ships to Alaska and Hawaii by Overnight service. For fresh chile, check current checkout options or contact us about your destination before ordering. See our shipping guide for details.
Can I change my shipping address after ordering?
Only before the shipping label has been printed. Start a chat or call us as soon as possible. Once a label is printed for a perishable order, we cannot change it.