FAQ

My Order

How do I change my shipping address?

Can I track my order?

My tracking link says Delivered, but it actually isn't

Can I cancel my order?

Can I edit/change my order after it's been placed?

My order arrived and it's the wrong product

Shipping

Can I ship chile to my PO Box?

Do you have free shipping?

When will my order be shipped?

I live a LONG way from New Mexico, can you ship to me?

My order arrived in rough shape or damaged, what do I do?

My tracking information says "Cancelled By Sender"

Why are my frozen items coming from Ohio/California?

Quantities and Packaging

Fresh Chile

Roasted and Frozen Chile

My order is a gift

General Information About Hatch Chile

When is Hatch Chile Season?

When is the Hatch Chile Festival?

Why is Hatch Chile hot?

What are Scoville Units?

Do you have a recipe book?

How do I make chile powder?

Do you sell seeds?

Why is there a warning on my chile powder?

What varieties of chile do you sell?

Mild - 1904

Medium - Joe Parker

Medium Hot - Big Jim

Hot - Sandia

Extra Hot - Lumbre

Returns

Do you accept returns on all of your products?

What if my chile is too hot?

Ristras

What is a ristra?

What is a ristra treatment?

Chile Points

How does the rewards program work?

Preparing & Cooking Your Frozen Products

How do I cook the rellenos?

How do I cook the tamales?

How long do open bags of roasted chile last?

Dietary Restrictions

Do you have vegetarian and vegan products?

Are your products gluten free?

I have a nut allergy. What should I know?

I can't find an ingredient list on one of your products, what do I do?

I have a concern about something else and want to know more.

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