Fresh Hatch Green Chile
- This is a highly perishable product. You must opt for Overnight and Shipaid for our quality guarantee to apply.
- If you have a quality issue with your shipment, you must take pictures and notify us of your issue within 24 hours of delivery.
- Our Fresh Hatch Green Chile is shipped in a vented produce case to allow airflow while in transit.
- Fresh Hatch Green Chile is Shipped Wednesdays in season.
- If weather impacts our shipping schedule, we will notify you via email.
- Please call or email us if you need your order to ship on a specific week.
- All Fresh Hatch Chile orders are shipped via UPS. 2-Day service is offered once temps in the Valley start to decline, but is NOT recommended.
Frozen Items
- These are perishable products. Please opt for ShipAid at checkout for guaranteed quality on delivery.
- If you have a quality issue with your shipment, you must take pictures and file a claim within 24 hours of delivery.
- Overnight shipping is recommended during the warmer months.
- Orders are shipped on Tuesdays and Wednesdays.
- Please call or email us if you need your order to arrive by a certain date so that we can work to make that happen.
- Frozen Items ship in a 100% recyclable insulated container on dry ice
- Frozen items ship via UPS from distribution centers in NJ and CA. We do this so that we can offer ground shipping. NM isn't close enough to most US addresses for ground delivery.
Non-Perishables
- Non-perishable products ship Mon-Fri.
- Please allow 1-2 business days for us to process your order and ship it out.
- Call or email us if your order for sauces, salsas, nuts, seasonings, posole products, or dried chile needs to arrive by a certain date and we will work to make that happen.
- Expedited shipping is available, but ground typically arrives in 1-4 days from the date of shipment.
- All non-perishables ship from our warehouse in New Mexico.
Ristras & Wreaths
- Our Ristras & Wreaths are handmade to order and shipped Tuesday and Thursday each week.
- They are shipped in 100% recyclable packaging via UPS.
- We cannot ship to PO Boxes.
- We do not guarantee a rapid turnaround time on ristras and wreaths, so please call or email us if you need expedited shipping.
Hatch Chile Swag
- All Hatch Chile Swag is custom made to order.
- Please allow 5-10 business days for your order to be made and shipped.
- Shipping is a flat rate of $2.99 and orders are shipped via USPS or UPS.
- We do not guarantee a rapid turnaround time on swag, so please call or email us if you need expedited shipping.
Fine Print
We offer $9.99 economy shipping on frozen products to the lower 48 states. Orders for perishables placed after certain cut-off days and times will not be shipped till the following week. This is because if we ship late in the week to some locations, your order will sit somewhere over the weekend and spoil. No-one wants that!
When an order is placed, the shipping speed is counted from the day the item ships, not the day that the order was placed.
To guarantee delivery we must have the complete and correct address. We are NOT able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of many of our products. Once a shipping label has been printed for an order, we cannot change the shipping address. This includes shipping labels that are printed outside of business hours (9am MST - 5pm MST).
We offer ground shipping on many of our products. Ground orders are typically delivered 1-5 days from the time they leave one of our facilities.
The Hatch Chile Store cannot be responsible for damage or loss of gifts due to unavailable recipient or incorrect address information, or theft. We are not able to change the address or cancel an order once a shipping label has been printed. Please ensure your recipient will be in town the week we are shipping your order to them.
It is possible to request a delivery week by calling in your order. We do our best to honor special requests made during checkout, but do not guarantee that requested delivery dates or other special requests can be carried out. If you have a special request for your order please, please, please call us and ask. We’ll do our best to do what we can for you!
When the shipping label is created you will receive an email with your tracking number and the date that your order is scheduled to ship. You will also receive an email once your package has been delivered. Note that USPS can deliver your package to your mailbox as well as your physical address
Our carriers (USPS/UPS) are authorized to leave all packages at the destination without signature. This ensures that your items will not spoil due to multiple delivery attempts. We are not responsible for boxes which are delivered when the recipient is out of town or unaware that a box must be opened and placed in the fridge or freezer.
We do accept returns for our ristras and wreaths, as well as jarred products and other sealed non-perishables. The customer will be responsible for the return shipping costs. Please contact us to set up a return. We do not allow returns for any other products as we cannot re-sell them once they have left our possession.