Talk to a real Hatch Valley family.
Our team is small. The folks answering the phone today have been farming chile in this valley for five generations. Most messages get answered within a business day.
Or send us a message
Tell us what's going on and we'll get back to you fast.
Common questions
When will my fresh chile ship?
Fresh Hatch chile ships Wednesdays in season (July through October). You'll get a tracking email the day it leaves the farm.
What if my shipment is damaged?
Take photos and reply to your order email or call us — within 4 hours of delivery for perishables (fresh or frozen), or 24 hours for non-perishables. We refund or reship — your choice. See our satisfaction guarantee for full details.
Do you ship outside the U.S.?
Perishables (fresh and frozen chile) ship to the lower 48, plus Alaska & Hawaii with Overnight service. Dry goods can ship to Puerto Rico via USPS, and internationally by phone order — contact us for a quote.
Can I change my shipping address after ordering?
Only before the shipping label has been printed. Call us as soon as possible — once a label is printed for a perishable order, we cannot change it.