How do I change my shipping address?

If your order hasn't shipped yet, we can update the shipping address directly — once a label is printed and the carrier has the package, the address is locked in.

The fastest way is to call 575-267-2067 with your HATC- order number and the corrected address.

If your order hasn't shipped yet, we can update the shipping address directly — once a label is printed and the carrier has the package, the address is locked in. The fastest way is to call 575-267-2067 with your HATC- order number and the corrected address. Apple Pay and Shop Pay sometimes default to an old saved address, so this is a common request and we'll fix it without fuss.

Pre-ship address changes are quick.

Before your order ships, send your HATC- order number and the corrected address and we'll update it in our system. The fastest path is 575-267-2067 (9 am–5 pm Mountain, Mon–Fri); you can also use our contact form. The sooner you reach us, the better — labels for fresh and frozen orders are often generated a day or two before the ship day, and once the label is printed the address can't be changed.

If the new address is in a different shipping zone, the cost may change slightly. We'll let you know before making the swap and never recharge your card without confirming.

Sending your order to a different location entirely — a vacation house, a gift recipient, a relative's address — is the same process. Call us with your HATC- order number and the new address before the order ships. If you want to split a single order across two addresses, that has to be set up as two orders; we can help walk through that on the phone.

Typos and missing information are the same fix.

A misspelled street, a wrong ZIP, or a missing apartment or unit number is handled the same way as a full address change. Send your HATC- order number and the line that needs correcting to 575-267-2067 or through our contact form, and we'll update it before the label prints. Missing unit numbers are worth catching early — for fresh and frozen orders, drivers sometimes leave perishable boxes at the building entrance if there's no unit on the label, and that's not a safe outcome for chile.

Fresh and frozen chile cannot ship to a PO box.

Perishables (fresh chile, frozen roasted chile, tamales) ship via UPS or FedEx overnight or 2-day, and the carriers won't deliver perishable boxes to PO boxes. If your new address is a PO box, we'll need a physical street address for fresh or frozen orders — and for roasters, ristras, wreaths, and crosses, which ship via UPS ground. Certain dry goods (jars, powders, dried pods) that qualify for USPS service can ship to a PO box — call us first at 575-267-2067 and we'll confirm whether your items qualify.

If your original order has a PO box and includes perishables, we'll reach out before the ship day to get a physical address. The same restriction means we ship perishables to all 50 US states (including Hawaii and Alaska via UPS overnight or 2-Day Air), but not to Puerto Rico or international addresses — see our shipping policy for the full geography rules.

Once a label is printed, our shipping team handles it.

After the label is generated and the carrier has the package, the address is locked in. At that point, address changes have to be handled by our shipping team — call us at 575-267-2067 right away with your HATC- order number. We can sometimes work with the carrier on a reroute (UPS supports a paid-reroute service for non-perishable boxes not yet on a delivery truck). For perishables already in transit, reroutes are rarely realistic before the dry ice runs out.

If a reroute isn't possible, the safest path is to receive the package at the original address if you can. We don't promise post-label address changes, but we don't give up on them either.

When the package was already returned by the carrier.

If a package comes back as "return to sender" (wrong address, refused delivery, no one home for a perishable), we'll reach out to confirm the right address before reshipping. For perishables, a return-to-sender almost always means the contents aren't safe to ship onward — we'll work out a replacement on the next available ship day.

Reach a real person for trickier situations.

For already-shipped orders, PO box conflicts, or anything that needs a judgment call, please call us at 575-267-2067 or use the contact form. Have your HATC- order number ready and we'll walk through the most realistic outcome together.

Email-address corrections work the same way.

If the email on your order is wrong or has a typo, send the corrected email address along with your HATC- order number through the contact form or by phone. We'll update it on the order so your shipping confirmation and tracking land in the right inbox. (For your account email on hatch-green-chile.com, you can update that directly in your account settings.) If you also need to track a current order, see our where-is-my-order page.

Frequently asked questions

I need to change the shipping address on my order.

If the order hasn't shipped, call 575-267-2067 with your HATC- order number and the new address. We'll update it the same day. Once a label has printed, address changes have to be handled by our shipping team.

I entered the wrong shipping address — can you update it?

Yes, as long as the order hasn't shipped. Apple Pay and Shop Pay sometimes default to an old address, so this comes up regularly and we'll fix it.

Can I change the shipping address before my order ships?

Yes. Reach us with your HATC- order number and the corrected address. The earlier the better — labels are sometimes generated a day or two ahead of the ship day.

My order shipped to the wrong address — can it be rerouted?

Once the carrier has the package, our shipping team handles any reroute attempt. UPS sometimes allows a paid reroute for non-perishables. For perishables in transit, reroutes are rarely workable in time.

I need to provide a physical address instead of a PO box.

Send us the new physical street address with your HATC- order number. Fresh and frozen chile can't ship to PO boxes, so a physical address is required for perishable orders.

My shipping address has a typo or is missing information — can you fix it?

Yes, as long as the order hasn't shipped. Send your HATC- order number and the corrected line (apartment number, unit, ZIP, street spelling) to 575-267-2067 (9 am–5 pm Mountain, Mon–Fri) or our contact form, and we'll update it the same day.

I want my order shipped to a different location — can you change it?

If the order hasn't shipped, yes. Call 575-267-2067 with your HATC- order number and the new address. If the new location is in a different shipping zone the cost may change slightly, and we'll confirm with you before making the swap.

Can you update the email address on my order?

Yes — send your HATC- order number and the correct email address through the contact form or call 575-267-2067, and we'll update it so your shipping confirmation and tracking go to the right inbox.

I entered the wrong apartment number / unit — is that enough to cause a problem?

For perishables it can be. UPS and FedEx will sometimes leave a package at the building entrance if the unit is missing, which isn't safe for fresh or frozen chile. Send the corrected unit before the label prints and we'll add it.