How do I change my shipping address?

Send your order number and the complete corrected address as soon as you notice a mistake, including any apartment or unit number. Updating a saved address in your account does not change an order already placed.

Contact us with your HATC- order number through our contact form, email support@hatch-green-chile.com, or call 575-267-2067 (Monday–Friday, 8am–5pm Mountain).

When an address can be changed

  • Fresh chile: request changes or cancellations by Monday at noon Mountain Time in the scheduled ship week, and before the shipping label prints.
  • Shelf-stable mix-and-match items, ristras, and roasters: request changes before the shipping label prints.
  • Frozen products: changes depend on the warehouse status. Once fulfillment has progressed too far, we cannot pull the order back.
  • Apparel and swag: contact us to check what is possible.

If the new destination changes the shipping cost, we will quote the difference and send an invoice if payment is needed. We will not charge your card without your agreement.

PO boxes and destinations

Fresh and frozen products, roasters, and ristras require a physical address. Some USPS-eligible dry goods can go to a PO box; contact us to check your items. Fresh and frozen items cannot ship to Puerto Rico or internationally. Alaska and Hawaii eligibility depends on the product and available service; frozen shipments there use Overnight. See our shipping guide.

After the cutoff or shipment

Contact us immediately so our shipping team can check the options. A carrier reroute may sometimes be possible, but we cannot promise an address change after the order is locked or in transit. If a shipment is returned to sender, contact us before arranging a replacement; returned food may not be suitable to reship.

Gifts, split destinations, and email corrections

A different delivery destination uses the same process and cutoffs. Shipping to two addresses requires separate orders. To correct the email on an existing order, send the order number and corrected email so confirmations and tracking reach you.

Frequently asked questions

When can I change or cancel an order?

Fresh chile: request changes or cancellations by Monday at noon Mountain Time in the scheduled ship week, and before the shipping label prints. Shelf-stable mix-and-match items, ristras, and roasters: request changes before the shipping label prints. Frozen products: changes depend on the warehouse status. Once fulfillment has progressed too far, we cannot pull the order back. Apparel and swag: contact us to check what is possible.

What if my order has already shipped?

Contact us so the shipping team can check the options. We cannot recall a shipped order or promise a carrier reroute.

Does changing my saved address update an existing order?

No. Send us the order number and complete corrected address. Product and fulfillment cutoffs apply. If the new destination changes shipping cost, we quote the difference and invoice any additional amount.