Can I cancel my order?

If your order hasn't shipped yet, we can cancel it and refund the full amount to your original payment method. Once the carrier picks up the box, we can no longer pull it back — but you still have options.

The fastest way to cancel is to call us at 575-267-2067 with your HATC- order number, especially for frozen orders, since shipping labels are sometimes generated a day or two before the actual ship day.

Most cancellations we see fall into a handful of buckets: someone placed a duplicate order, the shipping cost was higher than expected, the wrong address went on the order, an item is out of stock, or plans changed. The path is the same in every case — if the order hasn't shipped yet, we'll cancel it and refund your original payment method in full. For address-only fixes (typo, missing apartment number), see our change shipping address page — we can usually correct without a full cancel.

Unshipped orders can be cancelled in full.

If your order is still in our system and hasn't been handed off to UPS, FedEx, or USPS, we'll cancel it and issue a full refund to the original payment method. Refunds are processed on our end in 1–2 business days; the credit typically appears on your card in 2–5 business days, though some banks take a little longer to post it.

To cancel quickly, call 575-267-2067 (9 am–5 pm Mountain, Mon–Fri) or use our contact form with your HATC- order number and a quick note ("please cancel my order"). The sooner we hear, the better — we batch-print labels ahead of each ship day, so a cancellation request a day before the ship day is much easier than one the morning of.

Shipped orders can't be cancelled, but we have options.

Once a label is scanned by the carrier, we can't pull it back, but we don't leave you stuck. For non-perishable items (jars, powders, pods, nuts, ristras, wreaths, crosses, swag), you're welcome to return them within 30 days of delivery — or 45 days during the holiday window of November 1 through January 15. Reach out before shipping anything back so we can give you the right return address and start the credit. See our returns and refunds page for the full process.

Perishable items (fresh chile, frozen roasted chile, tamales, prepared foods) aren't returnable for change-of-mind reasons because of food-safety rules. If a perishable order arrives damaged, spoiled, or never shows up at all, that's a different process — take photos within 4 hours of delivery (perishables) and contact us.

Frozen orders need a quick phone call.

Frozen orders ship from our distribution centers in Edison, NJ and California, and they're handed off to our cold-chain partner ahead of the Tuesday or Wednesday ship day. If your frozen order is already shipped or about to ship, please call us at 575-267-2067 right away — we'll route the cancellation through the right channel before the box is loaded onto a truck. Email or contact-form messages can take longer to reach us, and frozen handoffs move fast.

If the frozen box is already in transit, we can't recall it, but we can still help you figure out the best path forward — including whether you'd like to refuse delivery, accept it and gift it, or let us help with a different solution.

We'll have a real person help with the trickier cases.

A team member will pick up the conversation if your order has already shipped, if a payment dispute is involved, if you placed multiple orders by accident, or if you'd just rather talk to a person. Have your HATC- order number handy when you reach us at 575-267-2067 or through the contact form, and we'll get you sorted as fast as we can.

Frequently asked questions

Cancel my order

If your order hasn't shipped, call us at 575-267-2067 with your HATC- order number and we'll cancel it and refund the original payment method in 2–5 business days.

I need to cancel my order — I made a mistake.

We hear this often. As long as your order hasn't shipped, we'll cancel it for you. Frozen orders move fastest — call rather than email so we can catch it before the cold-chain handoff.

Cancel order if not shipped yet — what happens after?

We refund the full amount to your original payment method. Refunds typically appear in 2–5 business days; some banks take a few extra days to post the credit.

Can I cancel an order that already shipped?

Once the carrier has the package we can't recall it. For non-perishable items you can return them within 30 days (45 days during Nov 1–Jan 15). Perishables aren't returnable for change-of-mind reasons.

Cancel order so I can reorder with the right items.

Call us — we can often modify the order in place instead of cancelling and re-placing, which avoids a refund-and-recharge cycle on your card.

My shipping cost more than I expected — can I cancel?

We get it — frozen and perishable shipping isn't cheap. If your order hasn't shipped, call 575-267-2067 (9 am–5 pm Mountain, Mon–Fri) with your HATC- order number and we'll cancel it and refund the full amount, including the shipping you were charged.

I placed a duplicate order by mistake — can you cancel one?

Yes. Call 575-267-2067 with both HATC- order numbers and we'll cancel the duplicate and refund it to your original payment method. The sooner we hear, the easier it is to catch before either order ships.

I put the wrong shipping address on my order — can I cancel?

If the order hasn't shipped, the fastest path is to cancel and re-place it with the right address — call 575-267-2067. If it's already on a truck, see our change shipping address page — we can sometimes work with the carrier on a re-route.

My order was already delivered — can I still cancel?

Once a box has been delivered we can't cancel it, but for non-perishable items you're welcome to return them within 30 days (45 days during the Nov 1 – Jan 15 holiday window). Perishables aren't returnable for change-of-mind reasons. See our returns and refunds page for the process.

You emailed me that an item is out of stock — can I cancel the whole order?

Absolutely. If something you ordered is out of stock and you'd rather cancel than wait or swap, just reply to that email or call 575-267-2067 and we'll refund the full order to your original payment method.