Can I cancel my order?

Contact us as soon as possible. Whether we can cancel depends on the product and its fulfillment status; an unshipped order is not always still changeable.

Contact us with your HATC- order number through our contact form, email support@hatch-green-chile.com, or call 575-267-2067 (Monday–Friday, 8am–5pm Mountain).

Which cutoff applies?

• Fresh chile: request changes or cancellations by Monday at noon Mountain Time in the scheduled ship week, and before the shipping label prints.
• Shelf-stable mix-and-match items, ristras, and roasters: request changes before the shipping label prints.
• Frozen products: changes depend on the warehouse status. Once fulfillment has progressed too far, we cannot pull the order back.
• Apparel and swag: contact us to check what is possible.

Once an order has shipped, we cannot recall it. For a duplicate order or an out-of-stock item you no longer want, send the order number and tell us what to cancel so we can check it. If you just need different items or a corrected address, we may be able to modify the order instead of canceling and placing a new one.

Refunds after cancellation

When a full cancellation is confirmed, we refund the order to the original payment method, including its shipping charge. Refund processing typically takes 3–5 business days, followed by another 3–10 business days for your bank or card issuer to post the credit.

If the order has already shipped

Eligible unopened, sealed shelf-stable food and unused non-food items have a 30-day return window, extended to 45 days during November 1–January 15. Fresh, frozen, and prepared foods are non-returnable for a change of mind. Contact us before returning anything; refusing delivery is not a substitute for an approved return.

Damage, frozen warm-arrival, and quality claims have separate remedies. See our satisfaction guarantee and returns and refunds guidance.