Our Satisfaction Guarantee
If your chile arrives anything less than perfect, we make it right.
Our reputation is built on five generations of Hatch Valley farming. We won't let an order leave a customer unhappy. Here's how it works.
What's covered
- Damaged or unsealed shipments
- Wrong items sent
- Unopened, sealed swag, roasters, and ristras & wreaths (return shipping at customer cost)
- Arrival issues (thawed, damaged, or spoiled) reported within 4 hours of delivery for fresh or frozen, 24 hours for everything else
- Quality or flavor issues reported within 7 days for fresh chile, 30 days for everything else
How to start a return
Contact us with photos of the issue — within 4 hours of delivery for fresh or frozen items, or 24 hours for everything else, if it arrived thawed, damaged, or spoiled. If it arrived fine but the quality or flavor isn't right, you have 7 days for fresh chile and 30 days for everything else. We'll either refund, reship, or credit toward a future order.
Why food is non-returnable
Once perishables leave the cold chain we can't safely accept them back, but our quality guarantee still applies. If anything is wrong, we make it right and you keep what you've got.
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