If your chile arrives anything less than perfect, we make it right.

What's covered

• Ordinary transit damage reported within 24 hours (within 4 hours of the carrier's delivery scan for fresh chile), including frozen food that arrives cold but crushed or split, with photos of the box and the affected items, on every order regardless of shipping speed or Shipping Protection
• Frozen items arriving warm or at room temperature, reported within 4 hours of the carrier's delivery scan, with photos of the box and the affected items
• Wrong items sent
• Unopened, sealed shelf-stable food and unused non-food items returned within 30 days (45 days during November 1–January 15); customer-paid return shipping unless we made an error, and a 20% restocking fee applies
• Product defects found after a sound delivery, such as a broken seal, a short fill, or a product that is off when first opened, reported within 7 days after delivery. For a defect you find when you first open a sealed jar or bag, such as a cracked jar or a broken seal, the 7 days count from that first opening, as long as the product is within its shelf life. Taste and heat-level preference on a product that arrived as labeled are not covered, because our chile varieties change so much from year to year and field to field.

How to start a return

Tell us your order number, which items were affected, and what happened. For ordinary transit damage, including frozen food that arrives cold but crushed or split, contact us within 24 hours (within 4 hours of the carrier's delivery scan for fresh chile), with photos of the box and the affected items. For frozen items arriving warm or at room temperature, contact us within 4 hours of the carrier's delivery scan, with photos of the box and the affected items, for a free reship of the affected items. Tell us if you prefer a refund or credit. Please send photos of the box and affected items.

Fresh chile ships unrefrigerated and normally arrives at outdoor temperature. Warmth alone is not spoilage. If fresh chile arrives spoiled or damaged, tell us within 4 hours of the carrier's delivery scan and send photos.

For eligible nonperishable returns, contact us first — we'll confirm the item is eligible, then send you the return destination: Attention: Shipping, 1202 E Poplar, Deming, NM 88030. We don't provide prepaid return labels, so return shipping is customer-paid unless we made an error. Ship items in their original packaging or shipping container to prevent damage in transit. Once we receive your return, our staff processes your refund, less a 20% restocking fee.

Email us → · Call (575) 267-2067 →

Which items can be returned?

Fresh, frozen, and prepared foods cannot be returned for a change of mind. Unopened, sealed jars, sauces, powders, and dried pods can be returned within 30 days (45 days during November 1–January 15). Contact us for return instructions before sending anything back. Our damage and defect remedies still apply to non-returnable food.