Our Satisfaction Guarantee
If your chile arrives anything less than perfect, we make it right.
Our reputation is built on five generations of Hatch Valley farming. We won't let an order leave a customer unhappy. Here's how it works.
What's covered
- Damaged or unsealed shipments
- Wrong items sent
- Unopened, sealed swag, roasters, and ristras & wreaths (return shipping at customer cost)
- Quality issues reported within 4 hours of delivery for perishables, 24 hours for non-perishables
How to start a return
Contact us with photos of the issue — within 4 hours of delivery for perishables (fresh or frozen), or 24 hours for non-perishables. We'll either refund, reship, or credit toward a future order.
Why food is non-returnable
Once perishables leave the cold chain we can't safely accept them back, but our quality guarantee still applies. If anything is wrong, we make it right and you keep what you've got.
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Looking for the legal text? Read our full refund policy →