Shipping Protection policy

Here's exactly what our optional Shipping Protection covers — and what it doesn't — so you can decide whether to add it to your next order.

We re-ship orders covered by our Shipping Protection offering when the package was lost, stolen, or damaged in transit. This protection does not extend to porch piracy, and a valid UPS delivery to your delivery address constitutes the end of the shipping protection.

Shipping Protection is extended to spoilage on perishable products only when you have opted for Overnight shipping. This includes both fresh green/red chile and all of our frozen products.

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The rule, plainly: If you opt for economy shipping and your box arrives late and is spoiled, you are NOT covered. If you opt for Overnight shipping and your box arrives late or thawed, you ARE covered — provided you also added Shipping Protection to your order.

What to do if something goes wrong

If your package was lost in transit, arrived damaged, or your perishable order shipped Overnight arrived spoiled, see the matching guide:

Or contact us directly — our customer-service team handles every case personally.

This is not an insurance product and is not underwritten by any third party. It is a policy that applies to all orders containing the Shipping Protection product at checkout.