Shipping Protection is optional. It covers loss in transit and confirmed porch theft after delivery, after basic checks for misdelivery: review the delivery photo or location, nearby doors, household members, and carrier delivery details. A delivery scan alone does not establish theft.
Ordinary transit damage reported within 24 hours, including frozen food that arrives cold but crushed or split (within 4 hours of the carrier's delivery scan for spoiled or damaged fresh chile and for frozen food that arrives warm), with photos of the box and the affected items, receives a replacement or refund on every order, regardless of Shipping Protection. Add or remove Protection in your cart before checkout.